FR - FAQ Returns & Refunds

• Time Frame: Items are eligible for return or exchange within 7 days from the date of delivery.
• Condition: To qualify for a return or exchange, items must be:
  • Unused, unworn, and unwashed.
  • In their original packaging with all tags and labels attached.
  • Accompanied by the original receipt or proof of purchase.

Certain items are exempt from being returned or exchanged, including:

• Perishable Goods: Such as cosmetics and beauty products.
• Personal Items: Including undergarments and swimwear.
• Customized or Personalized Products: Items tailored to your specifications.

• Initiation: To initiate a return or exchange, please contact our customer service team at [Insert Contact Email] within the 7-day return window. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
• Approval: Once your return request is received and inspected, we will notify you of the approval or rejection of your return.
• Shipping: If approved, you will be responsible for shipping the item(s) back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

• Processing: Upon receiving and inspecting the returned item(s), we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Contact Email] with details and photographic evidence of the defect or damage.

Customs and Duties: For international returns, customers are responsible for any customs duties, taxes, or fees incurred during the return process.

This policy is in accordance with applicable consumer protection laws in China, including the "7-day no-reason return" policy for online purchases.

For any questions or concerns regarding our return and refund policy, please contact us at:

• Email: [Insert Contact Email]
• Phone: [Insert Contact Number]
• Business Hours: [Insert Business Hours]