FAQ Payments

1. What payment methods do you accept?

We accept a wide range of payment methods via Stripe, including credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, UnionPay, Alipay, and WeChat Pay.

2. Do you accept Alipay or WeChat Pay?

Yes, we accept both Alipay and WeChat Pay. You can choose either option at checkout.

3. Is my payment information secure?

Yes. All payments are securely processed via Stripe using SSL encryption and PCI-compliant security standards.

4. Can I pay in Chinese Yuan (RMB)?

Yes. Stripe will automatically convert RMB payments. You can select your preferred currency at checkout if available.

5. When will my card be charged?

Your card will be charged immediately after placing the order. A confirmation email will follow.

6. What should I do if my payment fails?

Please check your card details and balance, or try a different method. If issues persist, contact our support team.

7. The payment page isn’t responding—what can I do?

Try refreshing the page or using a different browser. Still stuck? Reach out to us at support@thatschu.com.

8. Do you offer installment payments?

We currently do not support installment payments.

9. Can I get an invoice for my purchase?

Yes, we can issue an electronic invoice. Leave a note in your order or email us your request.

10. Will I receive a confirmation after payment?

Yes, you’ll receive a confirmation email with your order and payment details.

11. Are there any extra fees for international payments?

We don’t charge extra, but your bank may apply foreign transaction fees based on currency or policy.

12. How are refunds processed?

If eligible, refunds will be issued to your original payment method within 7 business days. Bank processing times may vary.

13. Will I get a full refund?

If your return meets our policy, the product price will be fully refunded. Shipping fees may or may not be refunded depending on the case.

14. Why was my payment declined?

It could be due to card restrictions, bank policies, or Stripe’s security checks. Try another method or contact your bank.

15. How can I get help with payment issues?

Email us at support@thatschu.com — our support team will assist you as soon as possible.

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Design and production workshop

For over 20 years, I have been designing and producing custom volumes and set designs. My experience has been built through collaborations with clients from a wide range of fields, from the luxury sector to the artistic world, as well as the commercial industry.

Where is my studio located?

My studio is located in Burgundy, about three hours from Paris.

It has 150 m² of production space. I also work with a network of skilled local artisans, which allows me to respond to projects of varying scale and complexity.

What are my skills?

I offer several production techniques:

  • Direct carving and sculpting
  • Molding for various types of materials
  • Construction in metal, wood, or plastic materials

What materials do I work with?

I am able to work with a wide range of materials, depending on the project specifications and constraints.

How does an initial contact take place?

During the first exchange, I analyse your request in order to understand your project and its feasibility.

You can send me:

  • Files
  • Drawings
  • Plans
  • 3D models
  • Any documents useful for understanding the project

After reviewing the project specifications, I am able to provide a final quotation.

What are my production lead times?

I do everything possible to meet the deadlines agreed with my clients.

Production times vary depending on the complexity and scale of the project.

How is the transport of the works handled?

I have a network of specialized transport providers that allows me to ensure deliveries in France and internationally.

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