FAQ Payments

We accept a wide range of payment methods via Stripe, including credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, UnionPay, Alipay, and WeChat Pay.

Yes, we accept both Alipay and WeChat Pay. You can choose either option at checkout.

Yes. All payments are securely processed via Stripe using SSL encryption and PCI-compliant security standards.

Yes. Stripe will automatically convert RMB payments. You can select your preferred currency at checkout if available.

Your card will be charged immediately after placing the order. A confirmation email will follow.

Please check your card details and balance, or try a different method. If issues persist, contact our support team.

Try refreshing the page or using a different browser. Still stuck? Reach out to us at support@thatschu.com.

We currently do not support installment payments.

Yes, we can issue an electronic invoice. Leave a note in your order or email us your request.

Yes, you’ll receive a confirmation email with your order and payment details.

We don’t charge extra, but your bank may apply foreign transaction fees based on currency or policy.

If eligible, refunds will be issued to your original payment method within 7 business days. Bank processing times may vary.

If your return meets our policy, the product price will be fully refunded. Shipping fees may or may not be refunded depending on the case.

It could be due to card restrictions, bank policies, or Stripe’s security checks. Try another method or contact your bank.

Email us at support@thatschu.com — our support team will assist you as soon as possible.